Elite Screens Manual Pull Down Projection Screen, 4:3 Aspect Ratio-100in (Matte White) Review

I have read other reviews, on another site, being warned about this screen.The problem is the plastic end cap.The spring tension can break the plastic, rendering the retraction system useless.I went ahead and purchased one anyway because of the price and the company was close by.I figured if something went wrong I could just take it to them and get it replaced. :-/
Well, I received my screen and pulled it down.First problem was I couldn't get it to retract properly.The retraction system takes some finesse, you have to pull it just enough for it to retract otherwise you are just pulling the screen out more.
And if you pull too far, you'll end up pulling the screen itself off the roller.It's only attached with tape or glue, and can easily be pulled off if not careful.While pulling it, trying to get it to retract, I heard something snap and the sound of something unwinding really fast inside.Then there was no tension at all on the screen.What I had been warned about happened, it broke.
Second problem was customer service.I called the company and told them my situation.I told them I would be happy to come by with the screen so they could look at it and we could go from there.They took down my number and said someone will call me back.No call back.I went to their website and wrote my situation in an e-mail and submitted it to their customer service link.No response.I called again and they looked up my e-mail.I was then told to go back to the website and fill out another form to get an RMA#, submit that and if after they reviewed and approved it, they would send me an RMA # and instructions on what to do next.I again reiterated that I lived about 20 minutes away and would be happy to bring the screen, invoice/receipt and all the packing material to them so they could see what the problem was and that it was a new screen that I had just received.He thought about it for a minute and then said "no, we have a process and you have to fill out paperwork."So, I went back to the website and filled out another form to get an RMA #.Almost a week later I received the coveted RMA# and instructions on what to do next.They wanted me to mail them an end cap, didn't matter which one, and a 10" square cut out of the brand new screen.Seemed a big waste of a new screen but did what I was told.Then I waited.I figured since the company was close it wouldn't take long to get a replacement screen.Waited some more.I checked USPS website and saw that my package containing the end cap and screen material was delivered the day after I sent it.Waited some more.Finally after almost 3 weeks the replacement screen arrived.I was thinking about returning this one to the original reseller and getting a different brand but because of the size of the thing, didn't want to hassle with it plus more paperwork.Luckily the second one seems to be holding up but I have only had it for under two months.
The screen itself looks good, and this would be an awesome product if they would just redesign the end cap, that holds the tension of the coiled spring, a little more beefier.


Click Here to see more reviews about: Elite Screens Manual Pull Down Projection Screen, 4:3 Aspect Ratio-100in (Matte White)

Product Description:
Manual Pull Down Screen for residential, business, or education application. Features an auto locking mechanism to provide variable height settings. Its designed for wall and ceiling installation, L-Brackets are optional. Black backed screen material eliminates light penetration for superior color reproduction. 100"Inch Diagonal, 1.1 Gain Matte white material with a 4:3 aspect ratio.

Buy cheap Elite Screens Manual Pull Down Projection Screen, 4:3 Aspect Ratio-100in (Matte White) now